As hospitality and tourism companies expand their operations and price levels, service quality and the management of industry by players become key factors that differentiate these competing companies. So, service quality should be managed in a way that ensures satisfaction of customer and leads to comparative advantage in terms of service and satisfaction. However, considering the fact that service quality is based on individual costumer’s perceptions, evaluations of services would be viewed from the perspective of the customer. By trying to offer best of the service where expectations of individuals met, high service performance will attract more customers to purchase the service in the industry.

At Luxury Consult, we offer the following goals to optimize your service delivery and make you stand out from the competition. How we help you reach these goals is very personalized and can be discussed during our first meetings:

• Operational Process Excellence
• Guest Service Excellence
• Analysis of Efficiency Levels
• Team Training
• Emergency Procedures