A Destination Management Company can be described as a third-party entity that acts as a liaison between local businesses and their potential customers, often international. Services that might be referred, operated and booked through a destination management company include: transport services, hotel bookings, tours and excursions, restaurant bookings, activities, events and even language or translation services. DMCs most likely know all about the activities in their particular area and can offer the best options possible for people seeking tours, often operating the tours themselves with their own internal resources. Larger DMCs can offer customers more competitive pricing on products and services, or a holistic and hands-on organisational service for events, groups and incentives known as MICE . In this context, they act as a purchasing consortium, able to use their buying power to provide better rates. What sets DMCs apart from an outbound tour operator is their hands-on and specialised approach to “on the ground service”.

A DMC can offer local expertise and knowledge of an area that might traditionally be difficult to know. Language barriers are a significant hindering factor for customers trying to access information and tours in other countries. Not only can a DMC help customers overcome the language barrier, they help their clients save time and act as quality control so that the customer can be assured that they will get the most out of their overseas experience.

Luxury Consult has decades of experience in this industry segment and can help DMC partners with:

• Strategic Planning
• Sales and Marketing
• Distribution
• Yield Management
• Operational Planning
• Hotel Contracting
• Logistics
• Third Party Ground Service Contracting
• Tour & Excursions Design
• Asset Management
• Technology & Systems
• Training
• Introduction to Global Partners
• Introduction to Global Consortia
• Operating Procedure Setup
• Complaint and Incident Handling
• Fam Trip Optimization
• Health and Safety
• GDPR Compliance